This Privacy Policy applies to all information that the Ukrainian Solar online store, located at the domain ukrainiansolar.com, may receive about the User while using the online store domain. The confidentiality of our Users is important to our company. You entrust us with your personal data, and we guarantee its security while also providing you with the ability to manage your data.
Please read our Privacy Policy carefully to understand what information we collect, for what purposes we use it, and how you can change or delete it.
1. Definitions
1.1 In this Privacy Policy, the following terms are used:
1.1.1 Website — a collection of graphic and informational materials, as well as software and databases, that provide access to them on the Internet at the domain.
1.1.2 IP address — a unique network address of a node in a computer network built on the IP protocol.
1.1.3 Website Owner — the rights holder of the domain ukrainiansolar.com, the owner of exclusive rights to use the Website, including its databases, informational materials, graphic images, video files, and other objects included in the Website, including the website design.
1.1.4 Administration — a person or group of persons authorized by the Website Owner to manage the domain/website, moderate it, post content, interact with Users, and perform other actions related to the use of the domain/website.
1.1.5 Website User (personal data subject) — any visitor of the domain.
1.1.6 Personal data — information or a set of information about an individual who is identified or can be specifically identified while using the website.
1.1.7 Confidentiality of personal data — a requirement binding on the Website Owner, Administrator, or any other person who has access to personal data, not to disclose it without the consent of the personal data subject or another legal basis.
1.1.8 Cookies — a fragment of data sent by a web server and stored on the user’s computer, which the web client or browser sends back to the web server in an HTTP request each time when trying to open a page of the corresponding site.
1.1.9 Processing of personal data — any action or set of actions such as collection, registration, accumulation, storage, adaptation, modification, updating, use and distribution (dissemination, implementation, transfer), anonymization, destruction of personal data, including with the use of information (automated) systems.
1.1.10 Anonymization of personal data — actions that make it impossible, without the use of additional information, to determine the ownership of personal data to a specific User or another subject of personal data.
1.1.11 Automated collection of personal data — processing of personal data using computing equipment.
1.1.12 Provision of personal data — actions aimed at disclosing personal data to a certain person or a certain group of persons.
1.1.13 Dissemination of personal data — any actions aimed at disclosing personal data to an indefinite circle of persons or making personal data available to an unlimited number of persons, including publication in the media, posting in information and telecommunication networks, or granting access to personal data in any other way.
1.1.14 Destruction of personal data — any actions as a result of which personal data are irreversibly destroyed, with no possibility of further recovery of the content of personal data in the personal data information system and/or as a result of which physical media of personal data are destroyed.
2. General Provisions
2.1 This Policy is a mandatory document and applies together with the Public Offer. By using the Website, the User confirms their agreement with all documents mentioned above.
2.2 If the User disagrees with the terms of the Privacy Policy, they must stop using the Online Store Website.
2.3 This Privacy Policy applies only to the Online Store Website ukrainiansolar.com. The online store does not control and is not responsible for third-party sites to which the User may go via links available on the online store’s website.
2.4 The Website Administration does not verify the accuracy of personal data provided by the User of the Online Store Website. The User is responsible for the accuracy of personal data within the limits established by this Agreement.
3. Subject of the Privacy Policy
3.1 This Privacy Policy establishes the obligations of the Website Administration of the online store regarding the non-disclosure and protection of the confidentiality of personal data that the User provides upon request of the Website Administration during registration on the online store website or when placing an order for purchasing Goods.
3.2 Personal data permitted for processing within the framework of this Privacy Policy is provided by the User by filling out the registration form on the Website in the registration section and includes the following information:
-
User’s last name, first name, patronymic;
-
User’s contact phone number;
-
Email address;
-
Delivery address of Goods;
-
User’s place of residence.
The above data is further referred to in this Privacy Policy as Personal Data.
3.3 The online store protects data that is automatically transmitted during the viewing of advertising blocks and when visiting pages with installed statistical scripts:
-
IP address;
-
information from cookies;
-
information about the browser (or other program accessing ads);
-
access time;
-
address of the page on which the ad block is located;
-
referrer (address of the previous page).
3.4 For full use of the website, the User must consent to the use of cookies in the appropriate window. The User agrees that disabling cookies may result in the inability to access parts of the online store’s website that require authorization.
3.5 The online store collects statistics on the IP addresses of its visitors. This information is used to identify and resolve technical issues and to control the legality of financial transactions.
3.6 Any other personal information not specified above (purchase history, used browsers and operating systems, etc.) is subject to secure storage and non-distribution, except for the cases provided in clauses 5.3 and 5.4 of this Privacy Policy.
4. Purposes of Collecting User’s Personal Information
4.1 The Website Administration of the online store may use the User’s personal data for the following purposes:
-
Creating an account for purchases if the User has consented to creating an account;
-
Identifying the User registered on the site when placing an order and/or entering into a sales contract by agreeing to the terms of the Public Offer remotely;
-
Establishing feedback with the User, including sending messages, inquiries regarding the use of the Website, providing services, processing requests and applications from the User, and notifying about the status of the Order;
-
Confirming the accuracy and completeness of the personal data provided by the User;
-
Determining the User’s location to ensure security and prevent fraud;
-
Processing and receiving payments;
-
Carrying out advertising activities with the User’s consent;
-
Providing the User, with their consent, product updates, special offers, price information, newsletters, and other information on behalf of the Online Store or on behalf of its partners.
4.2 Any personal information cannot be transferred to third parties in any way, except in the cases and to the extent specified in the "Consent to mailing."
5. Methods and Terms of Processing Personal Information
5.1 Processing of the User’s personal data is carried out by any legal means, including in personal data information systems using automation tools or without them.
5.2 Personal data may be processed for the necessary time for the purposes for which it was obtained. If the information is used for two purposes, we keep it until the expiration of the longer period. Use of data for a shorter period ceases when that period ends. Personal data that is no longer needed is either irreversibly anonymized or securely destroyed.
5.3 The User agrees that the Website Administration has the right to transfer personal data to third parties, in particular courier services, payment services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User’s order placed on the Website, including delivering the Goods.
5.4 The User’s personal data may be transferred to authorized state authorities only on the grounds and in the manner established by law.
5.5 In the event of loss or disclosure of personal data, the Website Administration informs the User about the loss or disclosure.
5.6 The Website Administration must take necessary organizational and technical measures to protect the User’s personal information from unlawful or accidental access, destruction, distortion, blocking, copying, dissemination, and other unlawful actions by third parties.
5.7 The Website Administration, together with the User, shall take all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
6. Rights and Obligations of the Parties
6.1 The User has the right to:
-
Know the sources of collection, the location of their personal data, the purpose of their processing, or instruct their authorized representatives to obtain this information, except as provided by law;
-
Receive information about the conditions of access to personal data, in particular information about third parties to whom their personal data is transferred;
-
Submit a reasoned request to the personal data controller with an objection to the processing of their personal data;
-
Access their personal data;
-
File complaints about the processing of their personal data to the competent Supervisory Authority or court;
-
Submit a reasoned request for modification or destruction of their personal data if such data are processed unlawfully or are inaccurate;
-
Protect their personal data from unlawful processing and accidental loss, destruction, damage, intentional concealment, failure to provide or untimely provision, as well as from providing information that is inaccurate or discredits the honor, dignity, and business reputation of an individual;
-
Apply legal remedies in case of violation of the legislation on personal data protection.
6.2 The User must:
-
Provide information about personal data necessary to use the Website;
-
Update or supplement the provided personal data in case of changes.
6.3 The Website Administration must:
-
Use the received information exclusively for the purposes specified in section 4 of this Privacy Policy;
-
Ensure the confidentiality of stored information, not disclose it without prior written consent of the User, and not sell, exchange, publish, or otherwise disclose the User’s personal data, except as provided in clauses 5.2 and 5.3 of this Privacy Policy;
-
Take precautionary measures to protect the User’s personal data confidentiality according to the practices usually applied to protect such information in business circulation;
-
Block personal data related to the respective User from the moment of appeal or request by the User or their legal representative, or the authorized authority for the protection of personal data subjects’ rights, during verification, in case of detecting inaccurate personal data or unlawful actions.
7. Responsibility of the Parties
7.1 The User is responsible for the accuracy of the data provided during registration on the Website. If inaccuracies are found, the posted information may be changed in the user’s personal account on the Website.
7.2 The Website Administration that fails to fulfill its obligations is liable for damages incurred by the User in connection with the unlawful use of personal data in accordance with the laws of Ukraine, except as provided in clauses 5.3 and 5.4 of this Privacy Policy.
The Website Administration is not liable for the loss or disclosure of confidential information if such information:
-
Became public property before its loss or disclosure;
-
Was obtained from a third party before it was received by the Website Administration;
-
Was disclosed with the User’s consent.
8. Dispute Resolution
8.1 In case of disputes, the User must file a claim to the Website Administrator for pre-trial settlement via the "Contacts" section or using the contact details provided in clause 9.3 of this Policy.
8.2 The Website Administrator, within 30 calendar days from receiving the claim, informs the User in writing about the results of reviewing the claim.
8.3 If no agreement is reached, the dispute may be referred to the court in accordance with the current legislation of Ukraine.
8.4 This Privacy Policy and the relationship between the User and the Website Administration are governed by the laws of Ukraine.
9. Additional Conditions
9.1 The Privacy Policy is indefinite. The Website Administration has the right to make changes to the Privacy Policy without the User’s consent. The updated Privacy Policy comes into force from the moment it is posted on the Website, unless otherwise provided by the new version of the Privacy Policy.
9.2 If any changes are made to the Privacy Policy with which the User disagrees, they must stop using the Website. Continued use of the Website confirms the User’s consent to and acceptance of the relevant version of the Privacy Policy.
9.3 In case of questions, the Buyer may contact by sending a written request/complaint/claim to the address: Ukraine, Kyiv, Bolsunovska Street, 13-15, or by phone 0 800 300 601, or by email at info@ukrainiansolar.com on any day of the week from 9:00 to 18:00.